Garage Door Opener Installation ServiceQ&A's
Your garage door opener (GDO) is the brains behind the largest moving object in your home. There are a lot of moving parts that need to be in sync with each other. I also like your new opener to look as good as it works!
Drive-Type — Belt or Chain?
Chain drives are by far the most popular, I'll call them old-faithful.
Belt drives are preferable when there's a room above the garage, as they're the quietest.
Motor Size — ½-hp or ¾-hp?
Most normal sized doors only need a ½-hp motor when the door is light-weight and easy to lift. For doors that are extra tall, wide, or heavy ... opt for the ¾-hp or higher.
Keyless entry pads are the most popular option. They allow you to get into your garage from the outside with a 4-digit PIN code, without needing to have a vehicle button handy.
Wi-fi ready GDOs allow you to both open/close and check the status of your door right from your smartphone and computer.
Battery Backup GDOs come with a battery inside (see Q&A below), so your door can go up and down even when there is a power outage!
- Disconnecting your existing GDO, removing old sensors, wiring, wall button
- Installing your new GDO
- Connecting all accessories: wall button, safety sensors, cell phone
- Cleaning-up and removing packaging when done
- Testing the safety reversal system
- Teaching you all its new features
- Delivery of your new GDO from the store to your garage
- Haul Away of your old GDO and rail
Can I still operate my garage door by hand if the power goes off?
Yes you can. Pull the red emergency release cord to release the door from the opener. To re-engage to the opener when power is restored, pull the rope towards the motor at a 45-degree angle. The next time you operate the door, it will re-engage.
Also available are battery-backup garage door openers. The battery allows use of the door for up to 20 cycles when there is a power outage.
My garage door won't go down. What should I check?
Check for obstructions of the door or misalignment of the safety reversing sensors. If something is breaking the infrared sensor beam, the door won't go down and the lights on the opener will flash. Some items known to break the invisible beam are direct sunlight on the receiving sensor, spiderwebs, brooms etc ...
Next, check the battery in your remote control. If your wall console has a Lock button, be sure it's not activated (indicated by the flashing light in the wall console.)
My garage door won't go up. What should I check?
The most common cause is that you have a broken spring. Look above your door and make sure the spring or springs are each in one piece. If one is broken, your door will be too heavy for the motor to lift.
If the springs are not broken, and your motor hums with no movement of the door, you may have a stripped gear inside the motor. If you are able to open the motor housing, it will look like it snowed inside with white plastic shavings.
Finally, check that you don't have a manual lock that is engaged on the side of the door.
Can I stop my garage door in the middle while it's moving?
Yes, you can stop a garage door opener at any point while it's moving. If you press a button while the door is going up, the door will stop. If you press a button while the door is going down, the door will reverse and go up, which a safety feature.
What if I must be right next to my garage door for my remote to work?
You can first check the battery and replace it if it's old. If the battery is okay, your steel garage door or aluminum siding might be interfering with the remote control signal. A weak battery creates a weak signal that can also be blocked by the metallic content in windshields on some new cars.
Why do the lights on my garage door opener stay on when the door is up?
This symptom could be the result of:
- activation of the manual light switch on the premium wall consoles
- or continuous breaking of the infrared sensor beam when the door is up
To turn this feature OFF, with the opener lights ON, press and hold the light button for 10 seconds, until the light turns ON and OFF again. To restore this feature, start with the opener light ON, then press and hold the light button for 10 seconds until the light goes OFF and then ON again.
How safe are garage door openers?
Very safe. In fact, since 1993, every garage door opener has had a three-stage safety system:
- The first safety feature is an invisible beam near the bottom of your door opening. If the invisible beam is blocked by an object while the door is closing, the door will reverse and go back up before touching the object.
- The second safety feature is reversal on contact. If the door contacts an object before reaching the ground, it will reverse and go back up.
- The third safety feature, is a cycle completion occurs (within 30 seconds) if the down limiter or the reversing system were to fail.
Can openers handle heavy doors?
Yes, up to a point. It will handle any door made of wood, steel, or fiberglass that's up the 18 feet wide and 7 feet tall. The door has to be in good working condition and the springs must be properly balanced because the opener is only assisting the door's springs. For doors 8–10 feet tall, a corresponding extension kit would be needed to open the door all the way.